Home>Support>Common Problem>

【FAQ】How do I check if the TCP/IP properties are correct on Windows Vista& Windows 7

Step 1
Click Start on the task bar, type cmd into the search box, and then press Enter to open prompt window.
Step 2
Type ipconfig /all at the prompt window, then press Enter. It will show the IP address, Subnet Mask, Default Gateway and so on.
Note: If the IP address is 169.254.x.x or, it means that the IP address is incorrect, you need to configure the TCP/IP Properties for your computer.
Step 3 Ping the IP address of the router
Type Ping on the prompt window.
If the result is shown as below, it means the IP address is correct and you can connect to the router.
If the result shown as below, it means that your computer can not connect to the router, please double check the TCP/IP configuration according to above steps. Restart the computer and router is also recommended.
If you had changed the IP address, please type the new IP address instead of